Know your customer policies aim to prevent and combat identity theft, money laundering, financial fraud and terrorist activity. Our Mining platform aims to ensure the integrity of any sensitive data it obtains, such as your account information and the transactions you make, using a variety of security measures and fraud controls.
In order to verify your account we kindly request that within 48 hours of funding your account, to send us the required documents, either a PDF or JPEG file, by email to: our contact center
They are kept in an internal server and only the accounting department has access to these documents. The following is a listing of the required compliance documents:
1. A colored copy of an official Identification document: Driver’s license, passport, etc. Containing: Full name and up to date photo, date of birth, current address, date of expiry. All the edges must be visible and the document must be in color.
2. A colored copy of Proof of Address: A Bill (Phone/ Bank/ Utility/ Insurance) containing: full name, current address, date of issue. Please make sure the bill is of the past three (3) months. Any older bills will not be approved.